Refund policy

Ravira fine jewellery

Shipping, Returns & Refunds Policy

Transparent policies for handcrafted jewellery — delivery timelines, damaged-in-transit returns, and refund timelines.

Handcrafted with care: All our jewellery is handcrafted, making each piece unique. Slight variations in design, stone colour, or finish are natural and add to their distinctive beauty.

Orders, Shipping & Delivery

Order directly on our website or message us on WhatsApp / Facebook / Instagram.
WhatsApp: +91 9353209442  ·  Email: ravirafinejewellery@gmail.com

Domestic shipping (India)

  • Free standard shipping on all orders
  • Average delivery: 5–9 business days
  • Express/Priority at flat ₹350, delivered in 1–3 business days (pincode-dependent)
  • Orders processed & dispatched within 1–2 business days
  • Tracking shared via Email or WhatsApp after dispatch
  • No Cash on Delivery (COD) available

International shipping

  • We ship worldwide via trusted logistics partners
  • Delivery timelines: usually 10–20 business days
  • Shipping charges calculated automatically at checkout
  • Duties/import taxes payable by the customer

Note: Saturdays, Sundays and public holidays are not considered working days.

Return & Exchange Policy

Once an order is billed and shipped, it cannot be cancelled.

We do not offer returns or exchanges, except for items damaged during transit.

For a damage/defect claim, notify us on the same day of delivery with a complete unboxing video of opening the parcel.

After approval, we will schedule a return pick-up from your original delivery address.

Return the product in original condition with:

  • Box and sealing pouches
  • Invoice copy
  • Any free gifts received

Items damaged or altered by the customer will not be accepted.

International orders: returns or exchanges are currently not offered.

Refund Policy

Refund is initiated within 48 hours after the returned product reaches our warehouse and passes quality inspection.

Prepaid orders: amount is refunded to the original payment method within 7–8 bank working days after initiation.

Shipping charges are non-refundable.

Pick-up & Self-Ship Terms

Return pick-ups occur between 9:00 AM – 6:30 PM on business days.

If a pick-up is missed, it will be automatically rescheduled for the next business day.

If pick-up service is unavailable at your address, you may be asked to self-ship the item in its original packaging.

Need help? Contact us

We're here to help with shipping, returns, and product care.

WhatsApp: +91 9353209442  ·  Email: ravirafinejewellery@gmail.com

RAVIRA FINE JEWELLERY