Refund policy
Ravira fine jewellery
Shipping, Returns & Refunds Policy
Transparent policies for handcrafted jewellery — delivery timelines, damaged-in-transit returns, and refund timelines.
Handcrafted with care: All our jewellery is handcrafted, making each piece unique. Slight variations in design, stone colour, or finish are natural and add to their distinctive beauty.
Orders, Shipping & Delivery
Order directly on our website or message us on WhatsApp / Facebook / Instagram.
WhatsApp: +91 9353209442 · Email: ravirafinejewellery@gmail.com
Domestic shipping (India)
- Free standard shipping on all orders
- Average delivery: 5–9 business days
- Express/Priority at flat ₹350, delivered in 1–3 business days (pincode-dependent)
- Orders processed & dispatched within 1–2 business days
- Tracking shared via Email or WhatsApp after dispatch
- No Cash on Delivery (COD) available
International shipping
- We ship worldwide via trusted logistics partners
- Delivery timelines: usually 10–20 business days
- Shipping charges calculated automatically at checkout
- Duties/import taxes payable by the customer
Note: Saturdays, Sundays and public holidays are not considered working days.
Return & Exchange Policy
Once an order is billed and shipped, it cannot be cancelled.
We do not offer returns or exchanges, except for items damaged during transit.
For a damage/defect claim, notify us on the same day of delivery with a complete unboxing video of opening the parcel.
After approval, we will schedule a return pick-up from your original delivery address.
Return the product in original condition with:
- Box and sealing pouches
- Invoice copy
- Any free gifts received
Items damaged or altered by the customer will not be accepted.
International orders: returns or exchanges are currently not offered.
Refund Policy
Refund is initiated within 48 hours after the returned product reaches our warehouse and passes quality inspection.
Prepaid orders: amount is refunded to the original payment method within 7–8 bank working days after initiation.
Shipping charges are non-refundable.
Pick-up & Self-Ship Terms
Return pick-ups occur between 9:00 AM – 6:30 PM on business days.
If a pick-up is missed, it will be automatically rescheduled for the next business day.
If pick-up service is unavailable at your address, you may be asked to self-ship the item in its original packaging.
Need help? Contact us
We're here to help with shipping, returns, and product care.
WhatsApp: +91 9353209442 · Email: ravirafinejewellery@gmail.com
RAVIRA FINE JEWELLERY