Privacy policy
Ravira fine jewellery
Privacy Policy
Ravira Fine Jewellery operates this store and website — including all related information, content, features, tools, products and services — to provide you with a curated shopping experience ("the Services"). Ravira Fine Jewellery is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal information we collect
"Personal information" refers to information that identifies or can reasonably be linked to you. It does not include information collected anonymously or that has been de-identified. Depending on how you interact with the Services, we may collect:
Contact details
Name, address, billing/shipping address, phone number, email address.
Financial information
Card/account numbers, payment details, transaction and payment confirmation details.
Account information
Username, password, security questions, preferences and settings.
Transaction information
Items viewed, carted, wishlisted, purchased, returned, exchanged, or cancelled.
Communications
Information shared when contacting our customer support.
Device & usage information
Device, browser, network, IP address, and how you interact with the Services.
Where this information comes from
Directly from you — when you create an account, use the Services, or communicate with us.
Automatically — through your device, cookies, and similar technologies when you visit our site.
From service providers — engaged to enable certain technology on our behalf.
From partners or other third parties.
How we use your information
Provide, tailor & improve the Services
Process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns/exchanges, enable reviews, and personalize your shopping experience.
Marketing & advertising
Send promotional communications and show relevant ads based on your activity, including past purchases and cart items.
Security & fraud prevention
Authenticate accounts, secure transactions, and detect or investigate fraudulent or unsafe activity.
Communicating with you
Provide customer support and maintain our relationship with you.
Legal reasons
Comply with applicable law, respond to valid legal process, and enforce our terms and policies.
How we disclose your information
We may disclose your personal information to third parties in certain circumstances, including:
- With Shopify, vendors, and other service providers (IT, payment processing, analytics, support, fulfillment and shipping)
- With business and marketing partners for advertising — you may have the right to opt out of targeted advertising based on your location
- When you direct, request, or consent to disclosure (e.g., to ship products, or via social media/login integrations)
- With our affiliates or within our corporate group
- In connection with a business transaction (e.g., merger), to comply with legal obligations, or to enforce our policies and protect the Services
Our relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be shared with Shopify and third parties, including those in other countries, to provide and improve the Services. Shopify may use enhanced features incorporating data from your interactions with our store and other merchants — for these purposes, Shopify is responsible for processing your personal information. Learn more via the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third-party websites & links
The Services may link to third-party websites or platforms. We are not responsible for the privacy or security practices of sites not affiliated with us, and recommend reviewing their policies before sharing information. Inclusion of such links does not imply endorsement.
Children's data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. As of this policy's effective date, we do not have actual knowledge that we share or sell personal information of individuals under 16. Parents or guardians may contact us to request deletion of a child's information.
Security & retention
No security measures are perfect, and we cannot guarantee "perfect security." Information sent to us may not be secure in transit, so we recommend avoiding unsecure channels for sensitive information. How long we retain your information depends on factors such as account maintenance, providing the Services, legal obligations, and resolving disputes.
Your rights & choices
Depending on where you live, you may have some or all of the following rights, subject to certain exceptions:
Right to access / know
Request access to personal information we hold about you.
Right to delete
Request deletion of personal information we maintain about you.
Right to correct
Request correction of inaccurate personal information.
Right of portability
Receive a copy of your data, or request transfer to a third party.
Communication preferences
Opt out of promotional emails anytime via the unsubscribe link; account/order emails will still be sent.
We will not discriminate against you for exercising these rights, and may need to verify your identity before processing requests. Authorized agents may act on your behalf with proof of authorization. To learn more about rights related to data processed by Shopify, visit privacy.shopify.com/en.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.
International transfers
We may transfer, store, and process your personal information outside the country you live in. For transfers out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK mechanisms, unless transferring to a country deemed to provide adequate protection.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised policy will be posted here with an updated "Last updated" date, with notice provided as required by law.
Contact us
For questions about our privacy practices or this policy, or to exercise your rights, contact us at:
ravirafinejewellery@gmail.com
New Tippasandra, 1997, Bengaluru, KA, 560075, IN
RAVIRA FINE JEWELLERY